Terms of service

1. Who We Are

Live in Love Boutique is an online-only fashion retailer with no physical shop, showroom or public collection point.

The website is operated by:

Novelia Brands Ltd
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Company registration number: 17367676

For any question about an order, delivery, payment, return or complaint, contact us at:

Email: info@liveinloveboutique.com
Phone: +44 7426 914944

We aim to reply within 1-2 business days, Monday to Friday.

2. Acceptance of These Terms

By browsing this website or placing an order, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns and Refunds Policy. If you don't agree with any part of these terms, please don't use the site or place an order.

3. Who Can Use This Site

You must be legally able to enter into a binding contract to shop with us, or have a parent or guardian's consent if you're under 18. By placing an order you confirm this is the case.

You agree not to use the site for any unlawful purpose, including attempting to compromise site security, uploading malicious code, scraping data without permission, or submitting fraudulent or abusive orders. We reserve the right to refuse service, cancel orders, or restrict access where these terms are breached.

4. Products, Pricing and Descriptions

We make every effort to display our dresses accurately, including images, sizing, colour and price. Because screens vary, colours may appear slightly different from the physical product.

Products may be updated, discontinued or limited in stock without notice. Prices may change at any time, but a price change will never affect an order you've already had confirmed, unless there's an obvious pricing error.

The price and currency (GBP) you'll be charged is always shown clearly at checkout.

5. Placing an Order

To order, select your item and size, provide accurate delivery and contact details, and complete payment through one of our checkout options. You'll receive an order confirmation email once your order is placed.

We may cancel or refuse an order where, for example:

the item has sold out or is no longer available;
the details you've provided are incomplete or incorrect;
there's a clear pricing or listing error;
payment couldn't be verified or completed;
we reasonably suspect the order is fraudulent.

If we cancel a paid order, you'll be refunded to your original payment method.

6. Payment

Checkout is processed securely through Shopify Payments and other supported payment methods, including major debit/credit cards, Apple Pay, Google Pay, Shop Pay and Klarna, where available. We do not store your full card details on our own systems.

Details on how Shopify Payments handles and protects your payment data are available at: https://www.shopify.com/legal/terms-payments-de

7. Delivery

Orders are typically dispatched within 1-2 business days (Monday to Friday) of payment being confirmed. Delivery across the UK usually takes 3-10 business days from dispatch, though this can vary with customs processing, courier delays, weather or other factors outside our control. Delivery estimates are not guaranteed delivery dates unless we state otherwise in writing.

Full details are available in our Shipping Policy.

8. Returns, Exchanges and Refunds

We want you to love what you order. If you're not satisfied, you may return most items within 30 days of delivery for a refund, in line with our Returns and Refunds Policy.

Please contact us before sending anything back — items returned without prior authorisation may not be accepted. Once approved, we'll email you the correct return address.

Our fulfilment and returns centre is located in China. If you're returning an item because you've changed your mind, return postage is your responsibility. If the item arrived faulty, damaged, or isn't what you ordered, we'll cover the return shipping cost.

Nothing here affects your statutory rights as a consumer under UK law.

9. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, let us know within 24 hours of delivery at info@liveinloveboutique.com, including:

your order number;
a description of the issue;
clear photos or video of the fault, damage or incorrect item;
photos of the outer packaging if it was damaged in transit.

We'll review your case and arrange a suitable fix — a replacement, exchange, refund, or other resolution. Please hold onto the item until we've confirmed next steps; don't send anything back before we've been in touch.

10. Order Cancellation

You can request to cancel an order within 24 hours of placing it, provided it hasn't yet been processed, packed or shipped.

To request cancellation, contact us as soon as possible at info@liveinloveboutique.com with your order number.

If the order has already been processed or shipped, it may no longer be possible to cancel it. In that case, please use the return process instead once you've received the item, in line with our Returns and Refunds Policy.

11. Intellectual Property

All content on this site — product photography, text, graphics, logos and layout — belongs to Live in Love Boutique, Novelia Brands Ltd, or our licensors, unless stated otherwise. You may not copy, reproduce, republish or commercially reuse any of it without our written permission.

12. Third-Party Links

Our site may link to third-party tools, apps or websites. We don't control these and aren't responsible for their content, policies or conduct. Any use of third-party sites is at your own risk.

13. Privacy and Cookies

We handle personal data in line with our Privacy Policy, and use cookies to support core site functionality, analytics and marketing. See our Privacy Policy for full details.

14. Our Liability to You

To the extent permitted by law, Live in Love Boutique, Novelia Brands Ltd and our service providers are not liable for indirect or consequential losses arising from your use of this site or its products. Nothing in these terms limits liability that cannot legally be excluded, and nothing here affects your statutory consumer rights.

15. Site Accuracy and Availability

We work to keep this website accurate and available, but errors, outages or incorrect information (on pricing, stock, or product details) may occasionally occur. We may correct these, and may cancel affected orders, in line with Section 5 above.

16. Changes to These Terms

We may revise these terms from time to time. The version published on this page is the version that applies. Continuing to use the site after an update means you accept the revised terms.

17. Governing Law

These terms, and any contract formed through this website, are governed by the laws of England and Wales. Nothing here affects any statutory rights or protections you're entitled to as a UK consumer.