📦 Getting Your Order
When will my order be dispatched?
We process orders Monday to Friday, usually within 1-2 business days. Order before 6:00 PM UK time and it's eligible to go out the same day.
Is shipping free?
Yes — delivery is free on every order across the UK, with no minimum spend required.
How long does delivery take once it's dispatched?
Delivery typically takes 3-10 business days depending on where you are in the UK, so most orders arrive within 4-12 business days of being placed.
How do I track my order?
We'll email you a tracking number as soon as your order ships. If it's been more than 7 business days with no tracking number, contact us and we'll look into it.
↩️ Changed Your Mind?
What's your return policy?
You can return most items within 30 days of delivery, provided they're unworn, unwashed and in their original condition with tags attached.
Who pays for return shipping?
If you're returning something because you changed your mind, return postage is on you. If the item arrived faulty, damaged or incorrect, we'll cover it.
What if my item isn't in returnable condition?
Items showing signs of wear, washing or damage may be refused, or only partially refunded, depending on their condition.
When will I get my refund?
Once we've received and inspected your return, approved refunds are typically processed within 14 days, back to your original payment method.
🔒 Checkout & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay and Klarna.
Do you store my card details?
No. Your payment is processed securely and we only ever see your billing details, order info and the last four digits of your card — never your full card number.
Are my payment details secure?
Yes. All payments are encrypted with SSL/TLS and processed to PCI DSS standards, the same security benchmark used by banks.
Can I cancel or change my order after placing it?
You can cancel within 24 hours of placing your order, as long as it hasn't been processed yet. Contact us as soon as possible at info@liveinloveboutique.com and we'll do what we can.
📏 Fit & Sizing
How do I pick the right size?
Each product page has a size chart with detailed measurements — we'd recommend measuring yourself and comparing before ordering, since fit can vary by style.
What if the dress doesn't fit once it arrives?
No problem — you're covered by our 30-day return window, so you can exchange it for a different size or return it for a refund.
Will the colour match what I see online?
We do our best to photograph accurately, but slight colour variation can happen depending on your screen settings.
🙋 Need a Hand?
There's a problem with my order — what do I do?
Email info@liveinloveboutique.com within 24 hours of delivery with your order number, a description of the issue, and photos if relevant. We'll sort out the best fix for you.
What if I received the wrong item?
Let us know straight away with your order number and a photo of what arrived. We'll arrange the correct item, a refund, or another fix — and we'll cover the return shipping on our end.
How do I get in touch with customer service?
Email info@liveinloveboutique.com, call +44 7426 914944, or use our contact page. We aim to respond within 1-2 business days, Monday to Friday.
Free UK Delivery
Every order ships free across the United Kingdom, with no minimum spend. No surprises at checkout.
Secure Checkout
Your payment details are encrypted and protected. Pay your way with Visa, Mastercard, Apple Pay, Google Pay and more.
30-Day Returns
Change of mind? Return your item within 30 days of delivery for a straightforward refund.