Return and Refund Policy

We want you to feel completely confident buying from Live in Love Boutique. If something isn't quite right, our returns process is straightforward.

Questions about a return, exchange or refund? Reach us any time at info@liveinloveboutique.com.

1. Our Return Window

You have 30 days from the date you receive your order to request a return or exchange. Requests made after that window unfortunately can't be accepted.

To qualify, items generally need to be:

unworn, unwashed and unused
in their original condition, with tags and packaging intact where applicable
accompanied by your order number or proof of purchase

Items showing signs of wear, washing, staining, damage or alteration may be refused, or may only qualify for a partial refund depending on their condition. This applies whether the item is faulty or simply not what you expected — both are covered by this policy, provided the conditions above are met.

2. Cancelling an Order

Changed your mind right after ordering? You can cancel within 24 hours of placing your order, as long as it hasn't yet been processed, packed or shipped. Email us at info@liveinloveboutique.com with your order number as soon as possible.

Once an order has been processed or shipped, it can no longer be cancelled — but you're welcome to use our standard returns process instead once it arrives.

3. Starting a Return or Exchange

Email info@liveinloveboutique.com with:

your order number
the item(s) you'd like to return or exchange
whether you want a return or exchange
why you're returning it

Once we've reviewed your request, we'll email over return instructions. Please hold off sending anything back until you've heard from us — returns sent without prior approval may not be accepted.

4. Where Returns Go, and Who Pays

Send returns only to the address we provide by email once your request is approved — our returns centre is based in China.

If you're returning something because you changed your mind, return postage is on you. If it's faulty, damaged, incorrect, or the mistake was ours, we'll cover that cost.

Because this is an international return, shipping can cost more than a domestic parcel would — it's worth checking the price with your local post office or courier before sending anything. We'd also recommend using a tracked shipping method and keeping your receipt until the return is fully processed; we're not able to take responsibility for parcels lost or damaged on the way back to us.

5. Refunds

Once your return arrives and we've inspected it, we'll email you a confirmation. Approved refunds are typically processed within 14 days, back to your original payment method (unless we've agreed otherwise with you).

Your bank or card provider may take a little longer to actually show the funds in your account. Any add-on services, such as shipping insurance, aren't refundable.

6. Exchanges

Want a different size, colour or style instead? Email us at info@liveinloveboutique.com — exchanges depend on what's currently in stock. If your preferred item isn't available, we'll work with you on an alternative, whether that's a different item, a refund, or another fair solution.

Exchange shipping follows the same rule as returns: you cover it for a change-of-mind exchange, we cover it if the original item was faulty, damaged or incorrect.

7. Faulty, Damaged or Incorrect Items

Received something wrong, damaged or defective? Let us know within 24 hours of delivery at info@liveinloveboutique.com, with:

your order number
photos or video of the item
photos of the packaging, if it arrived damaged
a short description of the issue

We'll sort out the best fix — exchange, replacement, refund, or another reasonable outcome — and cover the return shipping in these cases. Please wait for our instructions before sending anything back.

8. Undelivered or Unclaimed Parcels

If a parcel can't be delivered or isn't collected in time, it may be sent to a local pickup point or handled per the courier's own process. It's on you to track your delivery and collect it within the courier's deadline. If a parcel ends up lost, returned to us, or unclaimed past that window, the order may not qualify for a refund.

9. Items We Can't Accept for Hygiene or Safety Reasons

For hygiene and safety reasons, certain products can't be returned once opened, worn, or removed from sealed packaging — including underwear, cosmetics, personal care items, and anything that touches the body directly. This doesn't apply if the item was faulty, damaged, or wrong to begin with, or where consumer law says otherwise.

10. Other Situations We Can't Accept a Return

the 30-day window has passed
the item's been worn, washed, damaged or altered
original tags or packaging are missing
opened hygiene or personal care items
no prior approval was given before sending it back
gift cards
custom or personalised items

11. Your Statutory Rights

Nothing in this policy limits or replaces your statutory rights as a UK consumer under the Consumer Rights Act 2015. Our 30-day return window is offered in addition to, not instead of, those rights.